Boost your business with a winning customer experience strategy: A guide by Radial.
As a thriving digital agency, we know the pivotal role a customer experience strategy plays in shaping the future of our client's businesses. Our collaborative approach means we delve deeper into your needs to understand your objectives and provide a robust and effective plan. We use various approaches, from surveys to focus groups and customer interviews, ...
Tips for Delivering a Positive Experience
Principles of Good Customer Service
As customers, we all know how frustrating it can be to receive poor service. It can leave a negative impression and even cause us to take our business elsewhere. On the other hand, excellent customer service can make us feel valued and appreciated, creating a positive experience and potentially creating loyal customers. ...
Tips & Tricks to Keep Your Customers Happy
The days of just offering a good product or service are long gone; now, it's all about creating a memorable experience for your customers. Whether you're a small startup or a well-established enterprise, enhancing your customer experience strategy can be a game-changer. It can help increase customer loyalty, improve customer retention rates, and even attract new ...
Marketing To Gen Z: How To Do It The Right Way
Born between 1997 and 2012, Gen-Z, also known as the iGeneration or post-millennials, is the demographic cohort following the Millennials. This generation is the first to have grown up entirely in the digital age, and as such, they have a unique relationship with technology and digital media.
When marketing to Gen-Z consumers, it is paramount to understand ...
Elevate your brand on LinkedIn.
What we suggest every C Level executive do if they want to expand their personal branding on LinkedIn.
In 2022 the term "branding" is no longer reserved just for businesses; whether you know it or not, you have a personal brand- and right now, cultivating a personal brand has become more important than ever.
According to LinkedIn, more ...
How to boost your business with simple marketing practices.
Whether you're looking to boost your business or turn a great idea into a start-up, the most immediate way to move forward is to hone your marketing.
Here, we guide you through simple marketing methodologies, practices, and tactics to develop a valuable marketing strategy.
Know Your Business.
The first step is to ask yourself a series of questions. Simon ...
Know Your Business – Identity, Branding & Messaging.
Whatever your background that leads you to starting your business, at some point you need to look...
Growth Expectations – Understanding how Marketing and Sales contribute in tandem to achieve revenue targets.
Whether organisations admit it or not, there is a need for Marketing and Sales to be joined at the hip. It’s a symbiotic relationship, but one that is sadly not regarded as a union of equality.The war between Sales and Marketing departments is found in organisations due to a lack of trust and respect on both ...
Audience Identification & Management – The importance of data hygiene, segmentation, database growth, and CRMs.
In terms of what excites me about marketing, this is not one of those areas. It’s certainly not glamorous and doesn’t offer the thrill of running an event or conference. If I’m to be completely honest, it has to be one of the most boring, tedious, time-consuming and administrative marketing functions, but without question, it’s one ...